Services

• 9-1-1 & non-emergency phone lines handled separately
• All personnel are EMD certified
• Training officers APCO certified
• Quality Assurance / Customer Service Program
• Member agency facility cameras & doors monitored
• LEADS maintenance / validations
• MABAS Mutual Aid Box Alarm Service (MABAS)

• On-site dispatching for special events & crisis incidents
• Provide after-hours notification
• Process recording requests
• Perform Law Enforcement Agency Data System (LEADS) Validations
• Maintain ACDC Portal (web-based)
• Offer additional agency and citizen support services

ACDC 9-1-1 services follow NENA standards