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Services

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  • 9-1-1 & non-emergency phone lines handled separately

  • All personnel EMD certified

  • Training officers APCO certified

  • Quality Assurance / Customer Service Program

  • Member agency facility cameras & doors monitored

  • LEADS maintenance / validations

  • MABAS Mutual Aid Box Alarm Service (MABAS)

ACDC 9-1-1 services follow NENA standards

  • On-site dispatching for special events & crisis incidents

  • Provide after-hours notification

  • Process recording requests

  • Perform Law Enforcement Agency Data System (LEADS) Validations

  • Maintain ACDC Portal (web-based)

  • Offer additional agency and citizen support services

Focused, reliable, quality

public safety services

 

Customer service centered

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Strategic & transparent service planning & growth

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Commitment to collaboration

& authenticity

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Innovative technology

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Dedication to accreditation

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