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CALEA LogoThe purpose of this public portal is to receive comments regarding ACDC compliance with accreditation standards, engagement in the service
 community, delivery of public safety services, and overall candidacy for accredited status.

These comments may be commendations or concerns. The overall intent of the accreditation process is to provide ACDC with information to support continuous improvement, as well as foster the pursuit of professional excellence.



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General Questions & Comments

E-mail ACDC your question or comment on our CONTACT US page, or by clicking the envelope icon. Your question/comment is submitted to the ACDC mailbox and answered within 48-hours of receipt.




StarGood Service & Employee Recognition

ACDC is proud of its personnel and believes they provide a high quality of service to the public. If you would like to recognize the positive efforts of good service and/or an ACDC employee, complete the fillable PDF form and submit it to the Director of Communications via email or postal mail, as indicated on the form.




MessageOur Complaint Policy

ACDC recognizes that maintaining professional conduct requires a review process that will ensure integrity and maintain public confidence. ACDC reviews and adjudicates all complaints regarding service and/or employees.

Anyone who has direct or indirect contact with ACDC may file a complaint with ACDC.

Whenever you experience poor service and/or behavior/discourteous treatment by any ACDC employee contrary to ACDC policy, or in violation of city, state, or federal law.

The Director of Communications receives, reviews, and investigates all submitted complaints. A complaint may be filed by telephone, by email, or by postal mail. Allegations of a serious nature may require the Director of Communications to discuss the events in an interview on the phone or in person, and/or may require review/investigation by the Village of Addison Police Department.

ACDC views all complaints seriously and investigates all complaints with objectivity, fairness, and honesty. For these reasons, ACDC must ensure all complaints are factual. False reporting in an attempt to unjustly subject ACDC service and/or employees to undeserved discipline or slander, or place his/her employment in jeopardy, may result in criminal charges and/or civil suit.

In all aspects of an investigation, the rights of the community, its citizens, and of the employee under investigation will be fully preserved. All investigations will be conducted in a fair and impartial manner. The primary objective of this review process is to determine facts that either support or disprove allegations.

To make a complaint, complete the fillable PDF form and submit to the Director of Communications via email or postal mail, as indicated on the form.